Culture Ordering & Shipping Policy


Bootleg Biology wants you to enjoy your culture purchase and the fruits of your fermentation. Since this purchase is not being made face-to-face, it’s helpful for everyone to understand our basic policy regarding the ordering and shipping of our cultures to prevent misunderstanding. We feel confident you’re going to enjoy your experience and cultures!

Ordering:

Homebrew Culture purchases are limited to the U.S.A at this time. Commercial Pitches are available in the U.S.A., Canada, Great Britain, Western Europe, Australia and New Zealand.

Cultures are not permitted for resale unless previously agreed to in writing by Bootleg Biology LLC.

Homebrew Culture Shipping:

Due to the potential for weather extremes and their effect on culture health, all cultures will be shipped no slower than with an estimated 2 to 3 day delivery timeframe. Please check the USPS Priority Mail map and type “37210” to see if you live in an area with 1, 2 or 3 day estimated delivery. We cannot guarantee these delivery times due to variations in extreme weather events, increased seasonal carrier volume or other uncontrollable circumstances.

Cultures will only be shipped Monday, Tuesday or Wednesday to help prevent them from sitting in shipping facilities on Sundays. All culture purchases will be shipped with a free ice pack (1 to 3 culture packs will receive one ice pack, 4 or more culture packs will receive two or more; please contact us prior to ordering if you wish to pay for more ice packs). We cannot guarantee ideal temperatures will be maintained in the shipment box, especially during very warm or cool days. Please consult your local weather report and order accordingly, and additionally monitor your provided tracking information for estimated delivery dates.

Our cultures should remain viable for at least 3 months at normal refrigerator temperatures. We highly recommend creating a starter for any cultures that will be used for primary fermentation (minimum 500ml starter for a 5-gallon batch). Starters for mixed cultures that include Lactic Acid Bacteria (LAB) should be kept under 70ºF. If you do not see activity after 72 hours in a properly made starter within 3 months of the pack date, please contact us and we will do our best to send you a replacement culture (either same or similar). Replacement of non-viable cultures will not be provided due to purchaser not being home or available for original delivery date, or due to rerouting by shipping provider and/or purchaser.

If you have not received your cultures within 72 hours after shipment, please consult your tracking information. If the shipping provider states your cultures have been lost, please contact us and let us know if you would like a refund or new cultures shipped. We will coordinate with shipping providers regarding lost packages.

Homebrew Culture Orders with Merchandise or Lab Supplies:

To help you save on shipping costs, we will wait to ship any non-Homebrew Culture items (Merchandise, Lab Supplies, etc) from your order until your Homebrew Cultures are ready to ship so that everything can be shipped together. If you would like non-Homebrew Cultures shipped sooner, please order these items separately.

Commercial Pitch Shipping:

All cultures will be shipped no slower than with an estimated 2 day delivery timeframe. If you live in a state that is in our UPS Ground 1 or 2 Day delivery area, you will be give this shipping option at check out (Please check the UPS Ground Map and type “37210” to see if you qualify). Otherwise you will be given 2 Day Air or faster shipping options. International orders have the option of UPS or DHL air shipping methods. We cannot guarantee delivery times due to variations in extreme weather events, increased seasonal carrier volume, customs issues or other uncontrollable circumstances.

Cultures will only be shipped Monday, Tuesday or Wednesday to help prevent them from sitting in shipping facilities on Saturdays or Sundays. All Commercial Pitches will be shipped with free ice packs inside a foam insulated shipping container. We cannot guarantee ideal temperatures will be maintained in the shipment box, especially during very warm or cool days.

Our cultures should remain viable for at least 1 month at normal refrigerator temperatures. Replacement of non-viable cultures will not be provided due to purchaser not being available to receive Commercial Pitch on original delivery date, due to rerouting by shipping provider and/or purchaser, or mishandling by purchaser.

If you have not received your cultures within 48 hours after shipment, please consult your tracking information provided by UPS or DHL. If the shipping provider states your cultures have been lost, please contact us and let us know if you would like a refund or new cultures shipped. We will coordinate with shipping providers regarding lost packages.

Bootleg Biology shall not be held liable for any lost wholesale or retail beer revenue, ingredient replacement value, labor compensation, or any related production expense due to use of our products.

 

Updated: 11/6/17